We hope you are happy with your purchase. However if you are not completely satisfied, you may return it to us for a full refund or exchange. Please see below for more information on our returns policy.

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RETURNS

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All returns must be postmarked within 30 days of the purchase date. All returned items must be in a new and unused condition and in the original packaging.

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RETURNS PROCESS

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To return an item, please email our customer service team at contact@thebarncandlecompany.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving the RMA number, place the item securely in its original packaging, along with your RMA number and your proof of purchase, then mail the item to us at:

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The Barn Candle Company Ltd
The Barn
6 Back Lane
Asselby
East Riding of Yorkshire
DN14 7HD

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Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method of return and obtain proof of postage.

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REFUNDS

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Upon receiving your return and inspecting the condition of the item, we will process your refund or exchange. Please allow 7 days from the receipt of your returned item to process your refund or exchange. We will notify you by email once your refund has been processed. 

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EXCEPTIONS

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Although we make every effort to protect our candles in transit, occasionally damage can occur. Please email us with photos of the damaged product and packaging and we will happily offer you either an exchange or a full refund.

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If you have any questions concerning our returns policy, please contact us at contact@thebarncandlecompany.co.uk